Privacy Policy

1. Introduction

Maben Consulting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Building Condition Assessment System (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for the Service, including:

• Name and contact information (email address, phone number)
• Company name and business information
• User credentials (username and password)
• Professional details and role information

2.2 Assessment Data

When you use our Service, we collect information related to building condition assessments, including:

• Project details and property information
• Assessment observations and recommendations
• Photos and documents uploaded to the platform
• Cost estimates and financial data
• Voice recordings and transcriptions

2.3 Automatically Collected Information

We automatically collect certain information when you use the Service:

• Log data (IP address, browser type, operating system)
• Device information and unique identifiers
• Usage data (features accessed, time spent, actions taken)
• Location data (GPS coordinates when uploading photos)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating, and maintaining the Service
• Processing and storing your building assessment data
• Authenticating users and managing accounts
• Generating reports and analytics
• Improving and optimizing the Service
• Communicating with you about updates, security alerts, and support
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our Terms of Service

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256-GCM encryption
• Access Controls: Role-based access control (RBAC) ensures users only access authorized data
• Multi-Factor Authentication: Optional MFA for enhanced account security
• Audit Logging: Comprehensive logging of all data access and modifications
• Data Backups: Regular automated backups with 7-year retention for compliance
• Secure Infrastructure: Data stored on secure cloud servers with redundancy and disaster recovery

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Within Your Organization: Data is shared with authorized users in your company based on assigned permissions
• Service Providers: Third-party vendors who assist in operating the Service (cloud hosting, email delivery, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations. Assessment data is retained for 7 years by default to meet municipal and regulatory requirements. You may request deletion of your data, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to retention requirements)
• Data Portability: Request your data in a machine-readable format
• Opt-Out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain user sessions, remember preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling cookies may limit functionality of the Service.

9. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

• Google Maps (for location services)
• Cloud storage providers (for file storage)
• Email delivery services (for notifications)
• AI services (for document parsing and voice transcription)

We recommend reviewing the privacy policies of these third-party services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: